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2019 SESSION

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HB 1798 Call centers, etc.; procurement of state business-related work.

Introduced by: Steve E. Heretick | all patrons    ...    notes | add to my profiles | history

SUMMARY AS PASSED HOUSE:

Relocation of call centers to a foreign country; notification requirements. Requires the director of each state agency to ensure that new state agency contracts for the performance by a contractor of state business-related call center and customer service work provide that such work shall be performed by the contractor or its agents or subcontractors entirely within the Commonwealth for the contractor's primary call center and customer service workplace.

SUMMARY AS INTRODUCED:

Relocation of call centers to a foreign country; notification requirements. Requires certain call centers that intend to relocate operations from the Commonwealth to a foreign country to give the Commissioner of Labor and Industry at least 120 days' prior notice. The measure requires the Commissioner to compile a semiannual list of all employers that relocate a call center from the Commonwealth to a foreign country and to distribute the list to state agencies. Subject to exceptions, an employer that appears on the list is (i) ineligible for five years for any direct or indirect grants of state funds, any loans from or guaranteed by the state, or any tax credit or reduction in tax liability and (ii) required to repay any financial incentives the employer has previously received. The measure requires new state agency contracts for the performance of state business-related call center and customer service work to provide that such work shall be performed entirely within the Commonwealth.