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2005 SESSION

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054149428
HOUSE BILL NO. 2713 Offered January 12, 2005 Prefiled January 12, 2005 A BILL to amend and reenact § 56-484.5 of the Code of Virginia, relating to telecommunications relay service; minimum standards. ---------- Patron-- Morgan ---------- Referred to Committee on General Laws ----------

Be it enacted by the General Assembly of Virginia:

1.  That § 56-484.5 of the Code of Virginia is amended and reenacted as follows:

§ 56-484.5. Provision of service; minimum standards.

The Department, with the assistance of the Commission, shall be responsible for the provision and operation of telecommunications relay service for all text telephones within the Commonwealth. Such service shall include at a minimum:

1. Twenty-four-hour-a-day, seven-day-a-week statewide access with no limitations or restrictions that are not applicable to voice users of the telephone network;

2. An answer rate that ensures that at least eighty-five 85 percent of the incoming calls are operator-answered within twenty 20 seconds and at least ninety-nine 99 percent of incoming calls answered within sixty 60 seconds;

3. Technological advances, including the capability of voice carry over; and

4. Adequate facilities, end-user equipment, and personnel to ensure that calls are interpreted accurately; notwithstanding this provision, unless miscommunication on a call is caused by the willful misconduct of the telecommunications relay service provider, liability of the telecommunications relay service provider shall be limited to the charges imposed on users for the call.